About CoolSense

 

Our Mission:

To import and supply cost effective and reliable products to the HVAC&R industry. Our main focus is on control systems, compressed air products, condensate pumps and some other industry related products. We are always looking for new and interesting products to sell on our website and welcome any ideas and suggestions. Please contact us if you are a supplier and would like us to sell your products.

 

Online Sales:

All online sales are done on our www.bcool.co.za website. Please feel free to contact us with any queries.

 

Deliveries:

We use a range of couriers depending on the product and the final destination. Typically if you order a product in the morning you should have it by the next afternoon. Holidays and weekends do cause delays. Delivery options and costs will appear during your check out process, and you will also have an option of collecting from us. Currently we cannot process deliveries online outside South Africa. If you are based outside of South Africa please e mail us to arrange a quotation to your destination.

 

Payment:

We accept credit/debit card payments through the secure Payfast platfoem as well as an EFT option or direct deposit. Please take note that the order will only be released once the payment has been cleared and is reflecting in our account.

 

Returns:

In the event of any non electronic product being faulty we will gladly exchange or refund it if it returned to us within 7 days of purchase, complete, original condition and in original packaging. In the case of an item being correctly supplied a 10% handling fee will apply. Unfortunately with electronics there are no returns, but feel free to contact us to discuss what went wrong and find a solution.


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